Returns & exchanges

Free returns for 21 days

If a piece isn't right, email us within 21 days of delivery and we'll send a free return label. Items must come back unworn and in their original packaging. Once it arrives we refund the item price to the original payment method within 5 business days. Original shipping is not refunded.

Store credit until day 30

From day 22 through day 30 after delivery, returns are still accepted on the same conditions, as store credit for the item price rather than a refund. After day 30, sales are final.

Store credit is a single-use code for the item price. Enter it at checkout and it comes off your order.

Returning a gift

Returning a gift? Exchange or store credit, no receipt needed.

Exchanges

Sizing exchanges — a different chain length, for example — are free within 21 days. We cover the return label.

Custom work

Commissioned pieces are made for one person and cannot be returned or exchanged. This is why we confirm the design in writing before starting.

Repairs

For one year from delivery, we repair anything that fails because of how it was made, free of charge — a clasp that stops closing or a stone that comes loose, for example. Normal wear and accidental damage are repaired at cost. We can't replace a lost piece.